
Front Office & GK

Quiz
•
Education
•
University
•
Hard
Parambir Singh
Used 3+ times
FREE Resource
35 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
C’ Form is submitted to __________.
HRACC
FHRAI
FRRO
HAI
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A good Front Office Associate (FOA) should understand which of the following thing:-
Company's target
Importance of punctuality
Work output requirements
All of the above
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following things will ensure that guest are satisfied all the time?
Guest should be attended at every instance of their request.
Guest should be assisted on their every query.
Guest should be ignored when you are not in mood to interact.
Both 1&2
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
While dealing with Guests, we should always greet each guest with a smile in our voice as well as on the face.
True
False
I don't know
Partial Correct & partial in-correct
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
HRACC stands for ___________________.
Hostel & Reservation Association Classification Counter
Hotel & Reservation Association Classification Counter
Hostel & Restaurant Association Classification Committee
Hotel & Restaurant Approval Classification Committee
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How much discount should be given to the customer?
Any amount that you want
More than what they have asked for
According to wish
Minimal amount.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Late Night registrations must be handled according to what?
Your mood
Customer mood
Anyway you want
Company policy
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