CH 4 Communicating for Success

A fundamental factor in human relations involves a person’s sense of ______.

• style

• fear

• security

• color

An important aspect of human relations is to:

• talk more, listen less

• avoid eye contact

• interrupt often

• talk less, listen more

The act of successfully sharing information between two people, or groups of people, is known as:

• reflective listening

• reflexive language

• mutual respect

• effective communication

The client consultation is also known as the:

• needs assessment

• intake interview

• sales pitch

• personal encounter

Prior to sitting at your station, every new client should fill out an intake form, also called a:

• client assessment

• visual tool

• rating card

• consultation card

A client who prefers simple and sophisticated clothing, monochromatic colors, and no bright patterns is said to have what kind of style?

• plain

• dramatic

• classic

• simple

The first step in the 10-step consultation method is:

• analyze the client’s hair

• review the intake form

• show and tell

• discuss upkeep

You should ask the client what at-home products she uses as part of which step of the consultation?

• determine client’s preferences

• show and tell

• analyze client’s hair

• review client’s lifestyle

Counseling clients on salon maintenance, lifestyle limitations, and home maintenance commitments is part of which step of the consultation?

• discuss upkeep and maintenance

• suggest options

• review the consultation

• make color recommendations

When suggesting options to a client, which of the following criteria should be used?

• lifestyle

• face shape

• hair type

• All answers are correct.