Hotel Management Quiz

Who is a hotel staff member that helps guests with reservations and information?

• Concierge

• Receptionist

• Bellboy

• Doorman

What is an arrangement to have a room in a hotel for a particular date called?

• Reservation

• Check-in

• Room service

• Valet parking

What is the entrance hall of a hotel where guests wait or check in called?

• Lobby

• Reception

• Concierge

• Front desk

What is the process of registering at a hotel upon arrival called?

• Check-in

• Reservation

• Check-out

• Wake-up call

What is a plastic card used to unlock hotel room doors electronically called?

• Key card

• Room service

• Concierge

• Reception

What is a service that delivers food and drinks to guests' rooms called?

• Room service

• Valet parking

• Concierge

• Housekeeping

What is a small fridge in a hotel room stocked with drinks and snacks called?

• Mini-bar

• Suite

• Double room

• Twin room

What is a hotel room with a bed for one person called?

• Single room

• Double room

• Twin room

• Suite

What is a hotel room with two separate single beds called?

• Twin room

• Double room

• Single room

• Suite

What is a large bed that is bigger than a standard double bed called?

• King-size bed

• Twin bed

• Single bed

• Suite