Test tuần 9/2025 - AR

Customer wants to remove left over code but he uninstalled app. Provide your support with needed information

"Can I translate both reviews and widget contents to Polish? Do I have to add Polish in Shopify admin > Settings > Languages?"

"I always got failed with importing from Amazon, although importing by review links and updating extension as your team guided. I want a refund or I will leave your app."

Suddenly Shopify's system has been down (CA/Partnership Dashboard/ unable to access/ cannot find store), what should agents do?

Your CSV only allows .JPEG .JPG .PNG .AVIF and .GIF media, but my images are WEBP. How can I upload them through CSV?

"I'm using Free plan, can I import reviews by CSV?"

(choose correct answers)

• Import CSV is for paid plan, please consider upgrading to use all the app features with the promoted price.

• Yes, you can import reviews by CSV with Free plan

• App only supports importing CSV from app Shopify Reviews App. Other apps' CSV need to be from paid plan

• With Free plan, you can only import reviews from Ali Express link

• Free plan has been updated, Free users cannot import reviews by CSV any more

If agent guide customer about Verified badge, which is the Issue type?

• [Guide] Widget customization

• [Guide] Review badge

• [Guide] Auto request

• [Guide] Review submission page

Customer click 'Customize widget' and receive this pop-up, choose correct answers:

• They blocks third-party cookies on browser. Browser settings > Allow third-party cookies then reload the app

• https://help.kudosi.ai/en/article/cannot-open-the-app-showing-blank-page-when-entering-the-app-1wimdy1/

• Clear caches and reload the app

• Clear app caches + Sync widget on Admin tool

• Check CA and transfer the case to TS

When the customer send this billing to ask refund, what should agent support?

• Deny because this is not from Kudosi

• This is billing of Ali Hunter’s app so If the ticket come from Shopify then let customer know that we will forward to relevant team and assign it to CS box with the note Refund app AH, and if the billing come from customer then guide them to contact this email [e-mail]

• Ask customer from which app they received this invoice

Which conditions to sync orders into Auto-request Dashboard?

(choose correct answers)

• Order has been created on Shopify admin

• Order has customer email

• Order has been fulfilled for 14 days

• Order has been fulfilled

• Order has been fulfilled for 16 days