Switch Staff Challenge 2025 - Adventurer

Hello there ! before we begin, kindly put your ID and Outlet Code

(Example : 5208_TG)

What can you say to customers about how the iPhone 16 line up is designed for Apple Intelligence (Select ALL that apply)

• On-device processing helps deliver fast results with customers’ information leaving their device.

• ‘With groundbreaking privacy protections, Apple Intelligence gives you peace of mind that no one else can access your data — not even Apple’

• ‘’iPhone 16 and iPhone 16 Plus are designed for Apple Intelligence, which helps you write, express yourself, and get things done effortlessly’’

• Only iPhone 16 Pro and iPhone 16 Pro Max are specifically designed for Apple Intelligence, which seamlessly assists you in writing, expressing yourself, and getting things done effortlessly, making them ideal for maximizing productivity and creativity.

What should you say to a customer about the A18 Pro chip in iPhone 16 Pro series? (Select ALL that apply)

• “Phenomenally powerful chip brings industry-leading speed and efficiency”

• “Enables Apple Intelligence with a faster 16-core Neural Engine, a faster Pro-class 6-core GPU, and an improved CPU for faster and more enhanced performance, and a 17 percent jump in system memory bandwidth from A17 Pro”

• “Integrated with the new Apple Camera Interface and drives advanced video and photo features like the Camera Control”

• “With four times faster hardware-accelerated ray tracing than A17 Pro, A18 Pro delivers the best-ever graphics performance on an iPhone for AAA gaming — so games look and feel beautifully lifelike, with more fluid graphics and realistic lighting”

What should you say to customers about iPhone 16 Pro series? (Select two)

• “With advanced power management and A18 Pro’s incredible energy efficiency, iPhone 16 Pro Max offers the best battery life on iPhone ever”

• “With Telephoto camera, you can capture photos with up to 2x optical zoom.”

• “The Camera Control brings new ways to capture content easily and quickly so you don’t miss the moment”

• “It has a Lightning connector and supports MagSafe charging.”

Your customer is considering upgrading from iPhone 12. Which features will be new to her on iPhone 16? (Select ALL that apply)

• Qi wireless charging

• Dynamic Island

• USB-C connectivity

• Macro Photography

Your customer is considering upgrading from iPhone 13 Pro. Which features will be new to him on iPhone 16 Pro? (Select ALL that apply)

• Camera Control

• Crash Detection

• Water and dust resistance

• Spatial photos and videos

Your customer seems interested in upgrading but changes his mind when he sees the price. What should you do next? (Choose the BEST answer)

• Offer to show how some of the latest iPhone features work

• Talk about offers or promotions to help make iPhone more affordable

• Suggest coming back later to upgrade to a new iPhone

True or False: Continuity features work when both the iPhone and Mac have turned Bluetooth on, connected to the same WiFi network, and are signed on to iCloud using the same Apple ID.

• TRUE

• FALSE

Which features can users enjoy if they use the iPhone as webcam for their Mac? (Select three)

• Studio Light

• Portrait

• Panorama

• Centre Stage

Your customer has an iPhone and is considering iPad for work. What kinds of things he can do with iPhone and iPad together? (Select two)

• Unlock his iPad with his iPhone

• Start an email on iPhone and finish on iPad

• Use iPad as a secondary display for his iPhone

• Copy images from iPhone and paste them into a note on iPad