QM - Unit 2 - Unit 8

Deming argued that quality is only the responsibility of the production department.

• False

• True

The Ishikawa Diagram, also called the Fishbone or Cause-and-Effect Diagram, is a tool to identify the root causes of quality problems.

• False

• True

Which of the following concepts was introduced by Philip Crosby?

• a) Six Sigma

• b) Just-In-Time

• c) Zero Defects

• d) PDCA Cycle

According to Deming, which method is key for continuous quality improvement?

• a) PDCA Cycle (Plan-Do-Check-Act)

• b) Final product inspection.

• c) The trilogy of Quality planning, Quality control and Quality improvement.

• d) Quality Circles.

Taguchi’s Loss Function suggests that a product within tolerance limits does not contribute to financial loss.

• False

• True

Which statement best describes the difference between Crosby and Deming’s approaches to quality?

• Crosby emphasized defect prevention through Zero Defects, while Deming focused on improving the entire system through statistical methods and continuous learning.

• Deming advocated for strict quality control inspections, while Crosby promoted flexibility in defining acceptable quality levels.

• c) Crosby’s approach was statistical, while Deming’s was cost-driven.

• d) Deming argued that quality should focus on suppliers, while Crosby emphasized employee performance.

Which statement best describes the evolution from Inspection to Total Quality Management (TQM)?

• a) Inspection focused on statistical methods to monitor and control variation.

• b) Quality Control focused exclusively on final product testing rather than process improvement.

• c) Quality Assurance was primarily focused on employee motivation, while TQM shifted focus to external suppliers.

• d) Inspection focuses on detecting defects, while TQM integrates quality into all aspects of the organization.

Juran’s approach emphasized that quality should be viewed as a managerial function, not just a technical one.

• False.

• True.

Which of the following quality tools helps analyze patterns in a production process over time?

• a) Control chart

• b) Histogram

• c) Affinity diagram

• d) Why-Why diagram

According to the Pareto Principle:

• a) The 80/20 rule means that exactly 80% of problems always come from exactly 20% of causes.

• b) The 80/20 rule applies only to quality control and manufacturing.

• c) The Pareto Principle states that 80% of results come from 20% of efforts, causes, or inputs.

• d) In a Pareto Chart, bars are arranged in alphabetical order to make the chart easier to read.