Making a sales call

What should you do before making a sales call

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  Research the prospect

• 
  Play a game

• 
  Nothing

• 
  Listen to music

What should you research before making a sales call?

• The prospect’s name and phone number only

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  Only the latest news about the industry

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  The prospect’s potential needs

• 
  

  Nothing

What is the first thing you say when making a sales call?

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  To close the sale as quickly as possible

• To introduce yourself and build rapport

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  To immediately start pitching your product

• 
  

  To ask about the customer’s budget

What is the best way to build rapport with a prospect?

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  Immediately start selling

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  Talk about yourself

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  No small talk

• 
  

  Ask engaging questions about their needs and interests

What is a common mistake salespeople make on calls?

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  Talking too much and not listening

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  Always trying to close in the first few minutes

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  Asking too many questions

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  Letting the prospect control the entire conversation

What is the most important aspect of a successful sales call?

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  Talking as much as possible

• Listening actively and asking relevant questions

• 
  

  Getting them to laugh

• 
  Following a rigid script