BMFC11Quiz

Reflection: What is a product?

• A tangible item that can be sold

• A service offered to customers

• Both tangible items and services

• None of the above

Intangible means something cannot be ______.

• touched

• seen

• heard

• smelled

Inseparable means a service cannot be separated from the person who ______ it.

• performs

• receives

• observes

• ignores

Variable means each service is almost always ______.

• unique

• common

• identical

• standard

Perishable means that services cannot be stored for ______ use.

• later

• future

• past

• immediate

What are the features of a product that can be changed to meet customer needs?

• Price, quality, and design

• Location and weather

• Time and space

• Color and sound

How can the usage of a product be changed to meet customer needs?

• By improving product features

• By changing the product's color

• By increasing the product's price

• By reducing the product's availability

Protection plays a role in changing product elements to meet customer needs by:

• ensuring product safety and compliance with regulations.

• increasing the cost of production significantly.

• limiting the availability of raw materials.

• reducing the need for market research.

Features of an iPhone include:

• Touchscreen interface

• Physical keyboard

• Rotary dial

• Analog signal processing

A person uses an iPhone to:

• Make calls and send messages

• Browse the internet

• Use apps and take photos

• All of the above