Mastering Communication and Conflict Resolution

Which of the following is a key component of active listening?

• Interrupting the speaker to ask questions

• Maintaining eye contact and nodding

• Offering solutions immediately

• Thinking about your response while the other person is speaking

What is the primary goal of conflict resolution?

• To prove who is right

• To find a mutually acceptable solution

• To avoid the conflict altogether

• To win the argument

Which of the following is an example of an I-statement?

• "You never listen to me."

• "I feel upset when my ideas are ignored."

• "You always interrupt me."

• "You make me angry."

Which communication style is characterized by expressing thoughts and feelings in a direct and respectful way?

• Aggressive

• Passive

• Assertive

• Passive-aggressive

What is a common effect of peer pressure?

• Increased self-confidence

• Improved decision-making skills

• Conforming to group norms

• Enhanced individuality

Which of the following is a characteristic of aggressive communication?

• Respecting others' opinions

• Using "I" statements

• Dominating conversations

• Avoiding confrontation

What role does a mediator play in conflict resolution?

• Taking sides in the conflict

• Facilitating communication between parties

• Deciding the outcome of the conflict

• Ignoring the conflict

Which of the following is NOT a technique of active listening?

• Paraphrasing what the speaker said

• Giving immediate advice

• Asking clarifying questions

• Reflecting feelings

How can I-statements help in communication?

• By blaming the other person

• By expressing personal feelings without blaming

• By avoiding the issue

• By making demands

Which communication style involves expressing needs indirectly and often with sarcasm?

• Passive

• Assertive

• Aggressive

• Passive-aggressive