Assertive Communication Learning Intention

Understand characteristics of assertive communication.

• It involves expressing thoughts and feelings clearly and directly.

• It means agreeing with everyone to avoid conflict.

• It requires being aggressive to get your point across.

• It involves staying silent to keep the peace.

Fill in the blank: _______ is a way to assertively express your feelings and wants without making the listener feel attacked or defensive.

• I-statement

• Aggressive communication

• Passive communication

• Non-verbal cues

Fill in the blank: _______ communication occurs through body language, gestures, facial expressions, and actions.

• nonverbal

• verbal

• written

• digital

Fill in the blank: _______ communication lacks confidence, is timid and indirect, and allows people to take advantage of you.

• passive

• aggressive

• assertive

• confident

Fill in the blank: _______ communication occurs through spoken words.

• verbal

• non-verbal

• written

• sign

Communicating assertively is crucial in relationships because it helps to:

• Avoid conflicts and misunderstandings

• Dominate the conversation

• Ignore the other person's feelings

• Be passive and agreeable

Assertive communication in relationships helps to set:

• boundaries

• expectations

• goals

• rules

Assertive communication considers the rights of oneself and others by:

• ignoring others' opinions

• prioritizing one's own needs over others

• balancing one's own rights with the rights of others

• avoiding conflict at all costs

What are some nonverbal communication techniques mentioned in the 3-steps to communicate assertively?

• Eye contact, facial expressions, and posture

• Listening, speaking, and writing

• Reading, writing, and arithmetic

• Singing, dancing, and acting

Scenario 1: You made plans with your best friend, but he/she cancels on you at the last minute. What is an appropriate 'I-Statement' you could use in this scenario?

• I feel disappointed when plans are canceled at the last minute because I value our time together.

• You always cancel plans last minute, it's really annoying.

• Why do you always do this to me?

• I guess I wasn't important enough for you to keep our plans.