Effective supervisory practices p448-451

What are the areas of focus for developing diplomatic skills according to the text?

The importance of self-awareness in diplomacy is described in the text as:

• a crucial skill for understanding others' perspectives and managing conflicts.

• an unnecessary trait that can lead to overthinking and indecision.

• a minor aspect that has little impact on diplomatic success.

• a personal quality that is unrelated to professional diplomacy.

According to the text, what does diplomacy involve?

How can neglecting emotional intelligence and environmental signals affect your work, according to the text?

• It can lead to misunderstandings and conflicts.

• It can improve communication and teamwork.

• It has no impact on work performance.

• It enhances decision-making skills.

Social and political capital are similar to financial capital in that they all represent forms of:

• Wealth and resources

• Influence and power

• Investment and growth

• Savings and assets

Building social and political capital with others can be achieved through:

• Networking and forming alliances

• Isolating oneself

• Ignoring others' needs

• Being dishonest

Building social and political capital in a team environment is important because:

• it enhances collaboration and trust among team members.

• it increases the workload of the team.

• it creates unnecessary competition.

• it leads to isolation of team members.

What is your professional reputation like at work?

• Excellent

• Good

• Average

• Poor

Do many people respect your work or expertise?

• Yes, many people respect my work or expertise.

• No, not many people respect my work or expertise.

• I am not sure about people's respect for my work or expertise.

Where is your position in the organizational hierarchy and how much formal authority do you have?

• I am at the entry-level with limited formal authority.

• I am in middle management with moderate formal authority.

• I am in senior management with significant formal authority.

• I am an executive with extensive formal authority.