Room Service Workflow Quiz

What is the first step in the Room Service Workflow?

• Taking the KOT

• Requisition of linen from housekeeping

• Polishing of silverware

• Setting up the trolley

How should the order-taker greet the caller?

• By stating the menu options

• By asking if they need help

• By wishing the time of day

• By asking for their name

What does KOT stand for?

• Kitchen Order Ticket

• Kitchen Operational Time

• Key Order Ticket

• Kitchen Order Time

What should the waiter do if there is no response at the guest's door?

• Knock again and announce

• Wait for a minute

• Call the guest's phone

• Leave the tray outside

What is NOT a part of the Room Service Menu for breakfast?

• Pasta dishes

• Tea/coffee

• Juices and fruits

• Choice of eggs

What should the waiter do after serving the food?

• Get the bill signed

• Return to the kitchen

• Leave immediately

• Ask for a tip

What type of food is included in the 24-hour meal menu?

• Pasta

• Sushi

• Steaks

• Club sandwiches

What is the last step in the Room Service Workflow?

• Polishing the silverware

• Returning for clearance

• Setting up the trolley

• Taking the KOT

What is the role of the captain in the Room Service Workflow?

• To ensure equitable distribution of workload

• To prepare the food

• To polish silverware

• To take orders from guests

What is the purpose of sanitation by the kitchen stewarding brigade?

• To serve guests

• To keep the room service area clean

• To polish silverware

• To prepare food