
Room Service Workflow Quiz
Authored by Jane Dinglasan
Other
10th Grade

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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step in the Room Service Workflow?
Taking the KOT
Requisition of linen from housekeeping
Polishing of silverware
Setting up the trolley
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should the order-taker greet the caller?
By stating the menu options
By asking if they need help
By wishing the time of day
By asking for their name
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does KOT stand for?
Kitchen Order Ticket
Kitchen Operational Time
Key Order Ticket
Kitchen Order Time
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should the waiter do if there is no response at the guest's door?
Knock again and announce
Wait for a minute
Call the guest's phone
Leave the tray outside
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is NOT a part of the Room Service Menu for breakfast?
Pasta dishes
Tea/coffee
Juices and fruits
Choice of eggs
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should the waiter do after serving the food?
Get the bill signed
Return to the kitchen
Leave immediately
Ask for a tip
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What type of food is included in the 24-hour meal menu?
Pasta
Sushi
Steaks
Club sandwiches
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