business communication

An example of active listening is:

• Listening close and taking good notes
• Skimming the outline carefully
• Moving around while others speak
• Focusing on main ideas being communicated and responding with full attention

The communication which is spoken, read, heard, and written is

• verbal communication

• non verbal communication

• gestural communication

• formal communication

Which of the following should you not do during a presentation?

• Speak with hand gestures
• Talk to the audience, not reading off the screen
• Ask the audience a question
• Speak softly with little projection to the audience

If you are nervous about making eye contact during an elevator pitch, where can you look?

• At the other person's nose or forehead

• At the other person's feet

• Over the other person's shoulder

• Close your eyes and hope for the best

What is communication?

• A process of transmitting information from one person to another.

• A process of transmitting information one person to a place or another.

• A process of transmitting information from one person or place to another.

• A process of transmitting information to one person or a place.

Which of the following is an example of nonverbal communications?

• Nodding your head

• Making eye contact

• Crossing your arms

• All of the above

The way we carry ourselves with dignity is called

• Confidence

• First impression

• Gravitas

• Panache

Which 2 are part of the 6 C's of Communication

• Cordial, casual

• Concise, coherent

• Collective, comprehensive

• Conditioned, commanding

Which of these help build a personal brand?

• My words and actions do not align

• I perform well consistently

• I have unique skills and expertise

• I offer value only to immediate stakeholders

Stakeholders with high influence and high interest should be

• Monitored - minimum effort

• Kept informed

• Kept satisfied

• Managed closely