Effective Supervisory Practices p404-407

One technique to avoid interrupting someone while they are speaking is:

• Listening actively

• Speaking louder

• Ignoring them

• Changing the topic

Listening without judging is important because it helps in:

• Building trust and understanding

• Criticizing others

• Ignoring the speaker

• Interrupting frequently

Which of the following is a part of the active listening process?

• Interrupting the speaker

• Paraphrasing the message

• Ignoring nonverbal cues

• Checking text messages

Paraphrasing can help in active listening by:

• clarifying the speaker's message

• ignoring the speaker's message

• interrupting the speaker

• changing the topic

Open-ended questions are important in workplace communication because they:

• Allow for detailed responses and encourage discussion

• Limit responses to yes or no answers

• Are easier to answer quickly

• Require less thought from the respondent

Consider the situation where Avery says, 'This job really depresses me. I no sooner finish one thing than they bring me something else to do.' How should a supervisor respond to understand Avery's feelings better?

• By asking Avery to take a break

• By assigning more tasks to Avery

• By ignoring Avery's feelings

• By discussing Avery's workload and feelings

Why is it important to confirm what was understood during workplace communication?

• To ensure clarity and avoid misunderstandings

• To make the conversation longer

• To impress colleagues

• To fill time

Taking notes about key points and decisions in a meeting with co-workers or with your boss is important because:

• It helps in remembering the discussion later.

• It is a form of respect to the speaker.

• It allows you to share the notes with others.

• It is a mandatory requirement in all meetings.

The importance of providing regular feedback to team members is:

• It helps in improving performance and growth.

• It creates confusion among team members.

• It is not necessary for team development.

• It leads to a negative work environment.

Which of the following is a guideline for giving feedback?

• A) Be judgmental

• B) Keep it confidential

• C) Delay feedback

• D) Show your knowledge