Chapter 1 - Intro to Operations Management

1. What is the primary responsibility of operations in an organization?

• Marketing the goods and services

• Producing goods and/or providing services

• Securing financial resources

• Conducting employee training

Which of the following is NOT one of the three basic functions of business organizations?

• Finance

• Operations

• Marketing

• Research and Development

Which business function is responsible for securing financial resources and budgeting?

• Operations

• Finance

• Marketing

• Human Resources

How does the production of goods differ from the delivery of services?

• Goods are tangible, while services are intangible

• Services do not require labor, while goods do

• Goods are always more expensive than services

• There is no difference between them

What is operations management?

• The process of hiring employees for business functions

• Managing systems that create goods and/or provide services

• The strategic selling of goods and services

• The study of financial investments

What factor makes service operations more variable than manufacturing operations?

• Higher degree of customer contact

• Use of technology in production

• Standardized processes

• Large inventories

Which of the following best describes a supply chain?

• The marketing strategies used to promote products

• The financial resources needed for operations

• The sequence of organizations, facilities, and activities involved in producing and delivering a product/service

• The network of employees working in a single organization

What makes productivity measurement in service operations more difficult compared to manufacturing?

• Variability in demand and job requirements

• High degree of automation

• Consistency in service delivery

• Fixed production schedules

Which of the following is an example of a goods-producing operation?

• hospital

• bank

• car manufacturing plant

• restaurant

Which of the following is an example of a service operation?

• shoe factory

• construction company

• law firm

• textile manufacturer