A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Choose three.)

Using the device as a Wi-Fi hotspot

Granting too many application camera permissions

A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The fuser was just installed a few weeks ago, as indicated by the service history. Which of the following should the technician do NEXT?

Remove the paper and let the fuser cool down.

Replace the paper with thicker paper stock.

Disable the printer for repairs.

A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?

Use the signal strength indicator on a mobile device to roam the coverage area and generate a heat map to isolate zones with weak signals.

Use a Wi-Fi analyzer to determine whether the channel in use is overcrowded and to identify which channel the mesh network should use for best performance.

Relocate any large, dense, solid, and metal objects, such as mirrors and file cabinets, in the mesh network coverage area to the perimeter so that wireless reflections, absorptions, and occlusions are minimized.

Turn off broadcasting of the SSID on the mesh network so that other networks cannot see it.

Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?

Replace the RAM while the server is running

A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?

Restart the modem and run an online internet connection and speed diagnostic tool.

Replace the modem because it is not working correctly based on the test result.

Explain to the customer this is not an issue; this situation is normal for this type of internet connection.

Guide the customer on how to upgrade the internet plan with the provider in order to improve latency.

A technician recently discovered the root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users. Which of the following actions should the technician perform NEXT?

Submit a bug report to the developer of the application, along with the steps taken to resolve the issue.

Write a knowledge base article in the ticketing software to expedite future incidents.

Send an email communication to the company about the issue and the steps taken to resolve it.

Work with the developer to proactively collect the application logs to identify future errors of this type.

A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors. Which of the following accessories should the systems administrator deploy to BEST meet the new user's needs?

Docking station with DisplayPort

Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network?

Switches only send data to the specific computer, while hubs send data to all computers inside the network.

Switches scramble data, while hubs send data in the original form.

Switches receive data and route it to all computers inside the network, while hubs receive data and do not route.

Switches compress data, while hubs send uncompressed data.

A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?

Configuring all devices with different channels

Enabling and configuring a 5GHz antenna

In which of the following places is a laptop's wireless antenna MOST likely located?

Near the network interface card

Integrated into the motherboard

Which of the following describes the BEST use case for a client-side hypervisor?

For a software developer who is required to test an application in many environments

When the data center environment is out of resources for a new server

As a cost-saving measure to allow multiple users on one computer

To provide a backup to cloud-based solutions during internet failures

A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?

Install an updated printer driver on the print server.

Reboot all the machines having the issues.

Change the language settings on the printers.

A user visits the help desk to report that a smartphone takes more than a day to fully charge. The user already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?

Verify the power rating of the charger.

Complete a factory reset of the phone.

Check that all missing smartphone OS updates are applied.

Ensure all unnecessary connectivity features are disabled.

User attempted to install an application on a desktop, and the installation attempt failed. Technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?

Determine the source of the installation file.

Verify the system functionality.

Test the functionality of the antivirus.

Attempt to reinstall the application.

A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational. Which of the following steps should the technician complete NEXT?

Consider another possible cause of the issue.

Reinstall the operating system.

Report the status of the drive and close the ticket.

Restore the latest backup of the system.

A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be slightly smaller than the other connections. Which of the following is the MOST likely cause?

The USB port belongs to a different form factor.

The USB cable is physically damaged.

A foreign object is stuck inside the port.

The cable connection utilized the wrong orientation.

Every time a user sends a print job, the user must walk over to the printer and press OK before the job will print. The same issue is occurring for multiple users. Which of the following is the MOST likely cause of the issue?

The network printer is on the wrong VLAN.

The print server has outdated print drivers.

The wrong network printer queue is being used.

The default paper type has been changed.

To control costs, a company provides a limited number of users with company phones. One of these users opens a support ticket because the phone no longer allows Internet browsing over a cellular connection. The user acknowledges that the phone worked before the user’s child streamed several movies using the device. Which of the following describes why the phone cannot browse the internet?

The device has a data cap and has reached that limit.

The device’s plan has been unpaid.

The child accidentally connected to a neighbor’s WLAN.

The company’s group policy disabled the device.

A+Core 1 (200-300)#3

Authored by Jessica Robertson

Computers

10th Grade

Used 4+ times

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A user sends a print job to a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result?

Collate

Transparency

Duplex

Landscape

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT?

Document the findings, actions, and outcomes.

Establish a plan of action to resolve the problem and implement the solution.

Inquire about environmental or infrastructure changes.

Conduct external or internal research based on symptoms.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users' operating systems. Which of the following should the IT department implement?

IaaS

VDI

SaaS

VPN

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following would be the BEST reason to use a virtual machine as a sandbox?

To test new software in a safe environment

To increase the efficient use of computing resources

To have dedicated hardware for a single system

To run multiple machines on the same hardware

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following would MOST likely be used to connect one or more devices to the internet in a SOHO?

Hub

Router

Wireless access point

Ethernet gateway

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is the PRIMARY security concern with virtual machine escape?

Compromising the hypervisor

Cross-site scripting

Rogue virtual machines installed on the hypervisor

Overutilization of resources

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy?

Coaxial

Fiber

Cat 5e

Plenum

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A+Core 1 (200-300)#3

A user sends a print job to a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result?

A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT?

Which of the following would be the BEST reason to use a virtual machine as a sandbox?

Which of the following would MOST likely be used to connect one or more devices to the internet in a SOHO?

Which of the following is the PRIMARY security concern with virtual machine escape?

An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy?

A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Choose three.)

A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router's WAN port. Which of the following addresses did the technician MOST likely configure on the router?

A technician is diagnosing a workstation that shuts down unexpectedly during a burn-in test. Which of the following is the MOST likely cause for this symptom?

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