Rise up - BOR #5 KT

An associate witnesses a customer slipping on the floor, and getting back up immediately, without any visible injuries. Should the associate write an incident report?

• Yes, it is important to document all incidents.

• No, the associate should not write an incident report.
• Yes, if the customer complains about the incident.

• Yes, if the manager asks for an incident report.

A sales associate sees a shopper leaving a cart full of merchandise behind, including perishable items. What should the associate do?

• Call security to handle the situation.
• Retrieve the perishable items and return them to the appropriate section.
• Put the cart aside and take care of it at the end of the day.

• Take the entire cart to the checkout.

An associate is asked to restock a shelf in the middle of the day since most of the products were sold out. What should the associate do?

• Leave the shelf empty until the end of the day.
• Ignore the request and continue with other tasks.
• Place unrelated items on the shelf instead.
• Restock the shelf with the necessary products from inventory.

Where does a pet store receive dog toys purchased from different manufacturers to be shipped to their stores for replenishment?

• Local retail stores
• Directly from the manufacturers
• A central distribution center or warehouse
• Online marketplaces

A customer approaches Corbett and asks if they have a size medium in the blue T-shirt he is looking at. Corbett does an inventory inquiry on his iPad and sees that there is one in their inventory. What type of inventory is an example of this?

• Out of stock inventory

• On-hand inventory
• Consignment inventory
• Backordered inventory

What is the name of the item identifier that consists of a series of parallel lines that is readable by an inventory tracking device?

• NFC chip
• RFID tag
• QR code
• barcode

When is the inventory life cycle disrupted?

• When supply chain processes are optimized.
• When merchandise is stolen or broken,

• When inventory levels are always maintained at maximum capacity.
• When supply equals demand.

What is not a type of preventable loss?

• employee and burglary

• shoplifting

• Natural disasters
• Insurance claims

A customer is exiting the store and the alarm at the front of the store sounds, notifying store employees that an electronic article surveillance tag may not have been deactivated. What is the best next step?

• Approach the customer and ask for their receipt.
• Ignore the alarm and continue with their day.
• Call the police to report a theft.
• Ask other customers if they heard the alarm.

What federal agency gives federal- and state- level protection to employees against hazards in the workplace?

• Environmental Protection Agency (EPA)
• Department of Labor (DOL)
• National Institute for Occupational Safety and Health (NIOSH)
• Occupational Safety and Health Administration (OSHA)