ENS 1 Chapter 3 Interpersonal Skills Knowledge Check

Which of the following is an example of verbal communication?

• Facial expressions

• Speaking

• Gestures

• Body language

Fill in the blank: The exchange of messages and _______ is essential in the communication process.

• Silence

• Feedback

• Noise

• Confusion

Which aspect of communication is NOT part of nonverbal communication?

• Tone of voice

• Body language

• Written words

• Volume of voice

To actively listen, you should relate to and acknowledge the other person's ______.

• Silence

• Emotions

• Mistakes

• Background

What is the myth about expressing needs and preferences?

• People can always pick up on subtle hints

• People need to clearly state their needs

• Mind reading is effective communication

• Communication is not necessary.

Fill in the blank: ________ communication involves using techniques that do not clearly state needs, wants, and feelings to make demands of and insult others.

• A) Passive

• B) Assertive

• C) Aggressive

• D) Passive-aggressive

In the communication process, how does the receiver indicate to the sender that the message has been received and understood?

• By ignoring the message

• By providing feedback

• By changing the topic

• By asking questions.

The best style for effective communication is ______.

• aggressive

• passive

• assertive

• submissive

Miscommunications occur easily online because ______.

• messages are too long

• nonverbal cues are not always available

• people are distracted

• of time zone differences.

Non-verbal communication is conveyed through which of the following?

• Posture

• Physical space

• Word choice

• Eye Contact

• Facial Expressions