A Telephone Mixup

Ivan : I have been waiting for your call this morning.

Ammy : .....

• Not my problem.

• Your line was busy all morning. I tried to call you at about nine o’clock.

• Thank you for your patient.

• Please call me back.

May I ask who's calling?

• Ms. Smith, please.

• I'll call tomorrow.

• This is Billy.

Could I have your telephone number, please?

• Yes. It's 012776890

• My name's Amanda Lee.

• My post code is 94500.

Ronald : .......

Susan : Who is calling?

• May I speak to Susan?

• How are you?

• Who is this?

• My name is Ronald.

Ratna : .......

Bijis : Who is calling?

• May I speak to Bijis?

• How are you?

• Who is this?

• My name is James

What is the correct response to: 'I have been waiting for your call this morning.'?

• Not my problem.

• Your line was busy all morning. I tried to call you at about nine o’clock.

• Thank you for your patient.

• Please call me back.

What is the correct response to: 'May I ask who's calling?'

• Ms. Smith, please.

• I'll call tomorrow.

• This is Billy.

What is the correct response to: 'Could I have your telephone number, please?'

• Yes. It's 012776890

• My name's Amanda Lee.

• My post code is 94500.

What is the correct response to: 'Ronald : ....... Susan : Who is calling?'

• May I speak to Susan?

• How are you?

• Who is this?

• My name is Ronald.

What is the correct response to: 'Ratna : ....... Bijis : Who is calling?'

• May I speak to Bijis?

• How are you?

• Who is this?

• My name is James