Interpersonal Communication Skills

Which of the following are appropriate responses?

• Give advice using harsh language.

• Give wrong information.

• Brush off speaker's worries.

• Show respect when responding.

What is Backchanneling?

• A type of response that uses facial expression and involved vocalizations.

• A type of response that is done by expressing agreement.

• A type of response that channels the back of the speaker.

• A type of response that involves silence and lack of facial expression.

How can we improve our listening process?

• Scroll through social media while listening to someone.

• Have the conversation at a comfortable environment for everyone.

• Do not show interest in the conversation.

• Give your response to the speaker while they are speaking.

Paying attention is an active listening technique.

• True

• False

What is one benefit of effective communication in a team setting?

• Increased misunderstandings

• Improved collaboration

• Decreased productivity

• Reduced trust

Which technique involves rephrasing key points in your own words?

• Focusing Attention

• Active Listening

• Asking Clarifying Questions

• Paraphrasing and Summarizing

What is a key aspect of nonverbal communication?

• Formal presentations

• Body language

• Written communication

• Email etiquette

How can you build rapport and trust?

• By avoiding eye contact

• By showing genuine interest

• By being inconsistent

• By ignoring feedback

What is important when adapting your communication style?

• Ignoring audience preferences

• Identifying audience needs

• Maintaining a rigid tone

• Using complex vocabulary

What is a technique for active listening?

• Daydreaming

• Focusing attention

• Interrupting the speaker

• Multitasking