Conflict Resolution in the Workplace

Conflict Resolution in the Workplace

University

12 Qs

quiz-placeholder

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Conflict Resolution in the Workplace

Conflict Resolution in the Workplace

Assessment

Quiz

English

University

Hard

CCSS
RL.6.3, RI.11-12.5, RI.2.1

+14

Standards-aligned

Created by

Margaret Anderson

Used 6+ times

FREE Resource

12 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Conflict means

a serious disagreement.

an agreement.

in good terms.

cohesion.

Tags

CCSS.RL.11-12.8

CCSS.RL.6.3

CCSS.RL.7.3

CCSS.RL.8.3

CCSS.RL.9-10.3

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Conflict resolution is the process of

using negotiation to resolve the problem.

solving a dispute or disagreement between two or more people.

identifying solutions and improving relationship between the people in conflict.

all of the above

Tags

CCSS.RL.11-12.8

CCSS.RL.6.3

CCSS.RL.7.3

CCSS.RL.8.3

CCSS.RL.9-10.3

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is NOT an advantage of conflict resolution?

understanding more ideas, background and beliefs about a person/group.

ensuring that better relationships continue and grow.

making use of resources like time, energy, and reputation to better use in the workplace.

losing customers and breaking relationships.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who can be part of a conflict?

individual coworkers

managers

service provider and a customer

all of the above

Tags

CCSS.RL.11-12.8

CCSS.RL.6.3

CCSS.RL.7.3

CCSS.RL.8.3

CCSS.RL.9-10.3

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first step in conflict resolution?

Understand the conflict

Communicate both sides

Identify a common goal

Brainstorm solutions

Tags

CCSS.RL.11-12.3

CCSS.RL.6.3

CCSS.RL.7.3

CCSS.RL.8.3

CCSS.RL.9-10.3

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is step no. 4 of the conflict resolution?

Communicate both sides

Identify a common goal

Brainstorm solutions

Agree on a plan of action

Tags

CCSS.RI.11-12.5

CCSS.RI.6.5

CCSS.RI.7.5

CCSS.RI.8.5

CCSS.RI.9-10.5

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

In this step, different solutions are identified for both parties involved and each can accept and see where there is common ground and identify a solution that's a win-win for both people parties involved.

Identify a common goal

Agree on a plan of action

Brainstorm solutions

Understand the conflict

Tags

CCSS.RI.11-12.5

CCSS.RI.6.5

CCSS.RI.7.5

CCSS.RI.8.5

CCSS.RI.9-10.5

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