Conflict Resolution in Communication

1. What is a conflict?

• A state of incompatibility of ideas between two or more parties or individuals.

• Natural disagreement of individuals or groups that differ in beliefs.

• Competitive or opposing action of incompatibles.

• All of the above

2. This is one of the most effective Conflict resolution techniques that will make the employees think about the importance of working with different individuals.

• Broadcast praise

• Be impartial

• Gather the group

• Promote teamwork

3. One technique of resolving a conflict is to arrange a meeting with all involved parties to discuss the issue.

• Gather the group

• Be impartial

• Promote teamwork

• Broadcast praise

4. When you try to access the situation from all sides to come up with a fair and reasonable solution, what technique in resolving conflict do you possess?

• Not biased

• Being impartial

• Good listener

• Both option 1 & 2

5. What should you do when a conflict arises?

• Address it right away so it will not affect the employee's performance.

• Wait for it to escalate.

• Wait for someone to solve the conflict.

• Pretend to not know that a conflict arises.

Simply ________ to all parties involve to completely understand the nature of conflict, then start troubleshooting solutions.

• Speak

• Listen

• Praise

• Gather

7. For any team to be successful, it is critical for the team members to ___________

• Be open

• Maintain clear communication

• Respect each other

• Encourage different views

8. When you prevent conflict by encouraging ownership of the problem and solution, you are ____________.

• Not looking fo blame.

• Maintaining clear communication.

• Being open.

• Demonstrating respect for team members.

9. As a member of a team, what should you do for the conflict not to escalate?

• Maintain clear communication

• Being open

• Keeping team issues within the team

• Encouraging different points of view from the team

One way to prevent any conflict is to encourage different points of view and to evaluate each according to your own assumptions and personal bias.

• True

• False