Conflict Resolution in Communication

1. What is a conflict?

• A state of incompatibility of ideas between two or more parties or individuals.

• Natural disagreement of individuals or groups that differ in beliefs.

• Competitive or opposing action of incompatibles.

• All of the above

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CCSS.RL.11-12.8

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2. This is one of the most effective Conflict resolution techniques that will make the employees think about the importance of working with different individuals.

• Broadcast praise

• Be impartial

• Gather the group

• Promote teamwork

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CCSS.RI.11-12.5

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3. One technique of resolving a conflict is to arrange a meeting with all involved parties to discuss the issue.

• Gather the group

• Be impartial

• Promote teamwork

• Broadcast praise

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CCSS.RI.11-12.5

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4. When you try to access the situation from all sides to come up with a fair and reasonable solution, what technique in resolving conflict do you possess?

• Not biased

• Being impartial

• Good listener

• Both option 1 & 2

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CCSS.RL.6.3

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5. What should you do when a conflict arises?

• Address it right away so it will not affect the employee's performance.

• Wait for it to escalate.

• Wait for someone to solve the conflict.

• Pretend to not know that a conflict arises.

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CCSS.RI.11-12.5

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Simply ________ to all parties involve to completely understand the nature of conflict, then start troubleshooting solutions.

• Speak

• Listen

• Praise

• Gather

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CCSS.RI.11-12.5

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CCSS.RI.11-12.3

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7. For any team to be successful, it is critical for the team members to ___________

• Be open

• Maintain clear communication

• Respect each other

• Encourage different views

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CCSS.RI.7.2

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CCSS.RL.9-10.2

8. When you prevent conflict by encouraging ownership of the problem and solution, you are ____________.

• Not looking fo blame.

• Maintaining clear communication.

• Being open.

• Demonstrating respect for team members.

9. As a member of a team, what should you do for the conflict not to escalate?

• Maintain clear communication

• Being open

• Keeping team issues within the team

• Encouraging different points of view from the team

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CCSS.RI.2.1

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One way to prevent any conflict is to encourage different points of view and to evaluate each according to your own assumptions and personal bias.

• True

• False

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CCSS.RL.5.6