Organizational Control Process Quiz

What is the first step in the organizational control process?

• Measure actual performance

• Compare performance with the standards

• Establish standards to measure performance

• Take corrective actions

Why do managers establish standards in the control process?

• To create new organizational goals

• To stay on track with organizational goals & maximize results

• To eliminate performance reports

• To avoid corrective actions

What is the purpose of measuring actual performance?

• To set new standards

• To prepare informal reports

• To review quality control and work output

• To avoid variance computation

What is compared in the third step of the control process?

• Standards with corrective actions

• Actual performance with the standards

• New goals with old goals

• Employee satisfaction with productivity

What is the variance in the control process?

• The difference between actual performance and standards

• The total performance of the organization

• The sum of all performance reports

• The average of all standards

What should managers do when performance deviates from standards?

• Ignore the deviation

• Take corrective actions

• Establish new standards

• Increase performance reports

Who is often empowered to evaluate their own work and be rewarded for exceeding goals in a productivity-centered environment?

• Managers only

• External auditors

• Workers

• Customers

What is one role of an evaluator in the control process?

• To set new organizational goals that anyone could meet

• To determine the cause of deviations and how to solve them based on current performance reports

• To eliminate performance standards

• To stop wasting time creating new performance reports

How does a manager decide which corrective action to take for an employee who is not performing adequately?

• Pre-determined by company policy with some room for interpretation

• Managers should ignore all policies and trust their gut

• Left to customer feedback

• Based on historical data

What is the final step in the organizational control process?

• Establish standards

• Measure actual performance

• Compare performance with standards

• Take corrective actions