Customer Service Vocabulary Quiz

What does the word "Customer" mean?

• Someone who sells things

• A person buying something

• A problem someone talks about

• To say sorry

What does "Polite" mean?

• To say sorry

• A problem someone talks about

• Speaking nicely and respectfully

• Happy with the service

What does "Complaint" mean?

• Happy with the service

• To say sorry

• A person buying something

• A problem someone talks about

What does "Satisfied" mean?

• Happy with the service

• Speaking nicely and respectfully

• To say sorry

• A problem someone talks about

What does "Apologize" mean?

• To say sorry

• A person buying something

• Speaking nicely and respectfully

• Happy with the service

What should you say when you want to assist a customer?

• Let me check that for you.

• How can I help you?

• Please be patient.

• I’m sorry for the inconvenience.

What should you say if you need to look into an issue?

• Please be patient.

• I’m sorry for the inconvenience.

• Let me check that for you.

• Good customer service is being polite to everyone.

What is a good response to encourage understanding while solving a problem?

• How can I help you?

• Please be patient while I solve the problem.

• Good customer service is being polite to everyone.

• Let me check that for you.

What should you say to apologize for a problem?

• Good customer service is being polite to everyone.

• Let me check that for you.

• I’m sorry for the inconvenience.

• How can I help you?

What is a key characteristic of good customer service?

• Being polite to everyone

• Solving problems quickly

• Apologizing often

• Asking how you can help