Deliveries

Who do we use as our primary courier?

• XDP

• DPD

• UPS

• MyHermes

A Blaze parcel has been dispatched, but the customer needs to change the delivery address. How do we do this?

• Send a supplier chaser

• Call Blaze and request the change

• Wait until UPS have the parcel and call them

• Send an email to UPS

Which of these suppliers uses their own courier?

• Styleline

• Blaze

• Concorde

• Vertical Designs Limited

What is the name of the UPS account tracking system

• Quasar View

• Quintus View

• Quantum View

• MyChoice

2 Parcels have been dispatched, 1 has been delivered, the other is showing 'Shipment ready for UPS'. What do we need to do?

• Wait 1-3 working days as the parcel should be delivered by then

• Call UPS and find out where this parcel is

• Send a supplier chaser

• Offer compensation for the delay

Where are TKIS based?

• Vietnam

• Ipswich

• Romania

• Turkey

Where are Arena based?

• Scotland

• Colwick

• Ipswich

• Ilkeston

If a delivery has failed from Arena, where will the items be returned to

• XDP headquarters

• Dispatch department

• Arena dispatching facility

• It will be scrapped

Select all suppliers that deliver with our UPS account

• Home Creations

• Global

• Blaze

• TLC

• Harris Parts

What are the only 2 circumstances that we would claim from a carrier?

• Blinds were delayed

• Blinds arrived in a damaged condition

• Blinds were dispatched, but never arrived

• Blinds were delivered to the address on the label, but this was not the correct address