
Retail Services Quiz
Quiz
•
Business
•
12th Grade
•
Hard
JALEEL M
FREE Resource
11 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a service offered by many retailers to enhance the customer experience?
Product pricing strategy
Free delivery
Product manufacturing
Supplier management
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In retail, what is the purpose of "personalized shopping assistance"?
To advertise sales events
To help customers find products tailored to their preferences
To manage the store's inventory
To track customer loyalty points
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which service do some retailers offer to customers to allow them to "try before they buy"?
Cash on delivery
Return and exchange policies
Membership discounts
Price matching
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of "after-sales service"?
Offering discounts on future purchases
Providing product repair or maintenance services
Offering free delivery for initial orders
Offering a promotional price during a sale
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the role of "customer loyalty programs" in retail?
To increase the physical footprint of a store
To reward repeat customers with incentives such as discounts or points
To offer immediate discounts on all products
To create marketing strategies for new products
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What service do retailers often offer to build customer trust and satisfaction, especially for high-ticket items?
Price discounts
Warranty or guarantee services
Seasonal sales
Membership loyalty cards
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a customer service strategy for online retailers to ensure a positive shopping experience?
Offering in-store pickup for online orders
Providing email newsletters with updates
Giving free samples with every purchase
Restricting customer feedback
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