Retail Services Quiz

Retail Services Quiz

12th Grade

11 Qs

quiz-placeholder

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Retail Services Quiz

Retail Services Quiz

Assessment

Quiz

Business

12th Grade

Hard

Created by

JALEEL M

FREE Resource

11 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a service offered by many retailers to enhance the customer experience?

Product pricing strategy

Free delivery

Product manufacturing

Supplier management

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In retail, what is the purpose of "personalized shopping assistance"?

To advertise sales events

To help customers find products tailored to their preferences

To manage the store's inventory

To track customer loyalty points

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which service do some retailers offer to customers to allow them to "try before they buy"?

Cash on delivery

Return and exchange policies

Membership discounts

Price matching

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an example of "after-sales service"?

Offering discounts on future purchases

Providing product repair or maintenance services

Offering free delivery for initial orders

Offering a promotional price during a sale

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the role of "customer loyalty programs" in retail?

To increase the physical footprint of a store

To reward repeat customers with incentives such as discounts or points

To offer immediate discounts on all products

To create marketing strategies for new products

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What service do retailers often offer to build customer trust and satisfaction, especially for high-ticket items?

Price discounts

Warranty or guarantee services

Seasonal sales

Membership loyalty cards

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a customer service strategy for online retailers to ensure a positive shopping experience?

Offering in-store pickup for online orders

Providing email newsletters with updates

Giving free samples with every purchase

Restricting customer feedback

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