Retail Services Quiz

Which of the following is a service offered by many retailers to enhance the customer experience?

• Product pricing strategy

• Free delivery

• Product manufacturing

• Supplier management

In retail, what is the purpose of "personalized shopping assistance"?

• To advertise sales events

• To help customers find products tailored to their preferences

• To manage the store's inventory

• To track customer loyalty points

Which service do some retailers offer to customers to allow them to "try before they buy"?

• Cash on delivery

• Return and exchange policies

• Membership discounts

• Price matching

Which of the following is an example of "after-sales service"?

• Offering discounts on future purchases

• Providing product repair or maintenance services

• Offering free delivery for initial orders

• Offering a promotional price during a sale

What is the role of "customer loyalty programs" in retail?

• To increase the physical footprint of a store

• To reward repeat customers with incentives such as discounts or points

• To offer immediate discounts on all products

• To create marketing strategies for new products

What service do retailers often offer to build customer trust and satisfaction, especially for high-ticket items?

• Price discounts

• Warranty or guarantee services

• Seasonal sales

• Membership loyalty cards

Which of the following is a customer service strategy for online retailers to ensure a positive shopping experience?

• Offering in-store pickup for online orders

• Providing email newsletters with updates

• Giving free samples with every purchase

• Restricting customer feedback

What is the primary definition of retail trade?

• The sale of goods to other businesses

• The bulk purchase of goods for storage

• The sale of goods to the end consumer

• The manufacturing of goods

The prices in Retailers are generally _______ than wholesalers

• Lower

• Same

• I Don't know

• Higher

Retails typically supply goods to _________.

• Consumers

• Manufacturer

• Producers

• Wholesalers