Introduction to Operations Management

Define the terms operations management and supply chain.

Identify similarities and differences between production and service operations.

Identify the three major functional areas of organizations and explain how they interrelate.

Describe the operations function and the nature of the operations manager’s job.

Mark whether the given examples are goods or services.

• Handbag

• Teaching

• Automobile

• Pizza

• Water bottle

Based on the nature of your business, would you say, the degree of customer contact is high or low? Justify your answer.

Why should you request the marketing department to provide you the sales forecast for the next 3 months?

Based on several negative feedbacks from the customer, you would like to make upgrades to cinema no. 5 and 7 at Deira City Centre, Dubai. However you are unsure about the availability of funds. Which of three business function you should contact and why?