Introduction to Operations Management

Define the terms operations management and supply chain.

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Identify similarities and differences between production and service operations.

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Identify the three major functional areas of organizations and explain how they interrelate.

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Describe the operations function and the nature of the operations manager’s job.

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Mark whether the given examples are goods or services.

• Handbag

• Teaching

• Automobile

• Pizza

• Water bottle

Based on the nature of your business, would you say, the degree of customer contact is high or low? Justify your answer.

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Why should you request the marketing department to provide you the sales forecast for the next 3 months?

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Based on several negative feedbacks from the customer, you would like to make upgrades to cinema no. 5 and 7 at Deira City Centre, Dubai. However you are unsure about the availability of funds. Which of three business function you should contact and why?

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