ESB Domain 2 Lesson 3

Quiz
•
Business
•
12th Grade
•
Hard
Geema Moore
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Developing a sales presentation is part of which step of a sales process?
Preparation
Follow-up
Execution
Evaluation
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the last step in a sales process?
Preparation
Follow-up
Execution
Evaluation
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which type of sales channels occur in person, where a customer can ask questions before purchasing?
Online
Physical
Virtual
Automated
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main role of a customer service department?
Cultivate negative interactions
Cultivate positive interactions
Ignore customer feedback
Focus on sales only
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A business should have clear ________ on how the customer service team should respond to negative feedback?
Rules
Guidelines
Restrictions
Policies
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In which step of the sales process would potential clients be contacted?
Approach
Closing
Follow-up
Preparation
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In which step of the sales process would a presentation be shown to a customer?
Presentation
Follow-up
Approach
Objection
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