FBBA
Authored by Andi Fharied
Information Technology (IT)
Professional Development
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16 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Manakah dari urutan berikut yang di gunakan untuk mengecek status voice pada Aplikasi IMS Service System Portal?
Login – System Management - ME Management - JTN ENS – Search – RMV
Login - Service Provisioning – User Manager - JTN HSS – Search – HDY
Login - Service Configurasi - ME Management - JTN HSS – Search – HDY
Login - Service Configurasi - ME Version Management - JTN HSS – Search – MOD
Login - ME Management - JTN HSS – Search – PASS
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tiket voice case TELEPON TDK BISA DIGUNAKAN. Apa langkah paling Awal yang harus di lakukan menangani tiket tsb?
Call pelanggan tanya status pesawat telpon normal atau tidak normal
Periksa redaman (LOS/UNSPEC)
Periksa status Billing Payment
Periksa config logic (ONT)
Periksa Parameter IMS
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Perhitungan TTR comply tiket Reguler, manakah pernyataan berikut yang benar ?
Dihitung sejak Open (Report Date) s.d Technical Close (Resolved)
Dihitung sejak Open (Report Date) s.d Close Total
Dihitung sejak Open (Report Date) s.d Mediacare
Dihitung sejak Booking Date s.d Salam simpatik
Semua salah
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Dari beberapa Tools/Aplikasi di bawah ini manakah yang di gunakan untuk melakukan pengecekan terkait gangguan voice, Kecuali?
ACS
IMS Service System Portal
Monita
Gladius
ZTE Local Maintenance Terminal
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pada Aplikasi ZTE Local Maintenance Terminal, apa saja yang bisa di cek terkait voice?
Cek Fitur Caller ID, Isolir, Cek Status, Reset-Modify
Buka Isolir, Reset-Modify, Cek Routing, Cek Fitur Caller ID
Isolir, Buka Isolir, Cek Routing, Cek nomor Hunting, Cek Profile, Cek Fitur Caller ID
Cek Routing, Cek Fitur Caller ID, Cek nomor Hunting, Cek Profile
Cek Billing, Cek logic, Isolir, Buka Isolir
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Inbox MONITA tgl 23 bulan Oktober mengalir tiket sbb ; keluhan iptv error dan inet tidak bisa browsing, Flag HVC Platinum. Apa langkah paling Awal yang harus di lakukan menangani tiket tsb ?
Periksa status Billing Payment
Periksa Parameter IPTV (template)
Periksa redaman (LOS/UNSPEC)
Periksa apakah ada gamas
Periksa config ONT
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pada tools INSERA, mengidentifikasi suatu tiket INCIDENT sebagai tiket teknis atau non teknis dapat dilihat pada :
Symptom
Source ticket
Headline
Summary
Semua salah
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