Interpersonal skills - Prior knowledge

Match the definition with the right term

• Personal

• Belonging to a particular person.

• Inter

• Ability to learn how to do something well.

• Skills

• Between or among the people or places.

Which term best describes interpersonal skills?

• The ability to work independently without needing to interact with others.
  

• The ability to understand complex academic theories.

• The skills used to communicate and interact positively.

• The technical skills needed for problem-solving in a work environment.

Why are active listening skills important in effective communication?

• Why are active listening skills important in effective communication? Provide an example.
  
  

• They show you are genuinely interested and help avoid misunderstanding.

• They allow you to dominate the conversation and appear confident.

• They help you memorize what the speaker is saying word for word.

What does non-verbal communication include?

• Written messages, text messages, and emails.
  

• Slang, jargon, and technical terms.

• Memorized scripts, phone calls, and interviews.

• Tone of voice, posture, and facial expressions.

What are the key differences between assertive, passive, and aggressive communication styles?

• Assertive is respectful, passive avoids confrontation, and aggressive is forceful.
  .

• Assertive ignores others, passive is demanding, and aggressive is understanding.

• Assertive is quiet, passive is controlling, and aggressive is polite.

• Assertive is rude, passive is loud, and aggressive is calm.

Name two ways you can build rapport with someone during a conversation.

• 
  Interrupt frequently and correct their mistakes.
  

• Use complex vocabulary and dominate the conversation

• Avoid eye contact and talk about yourself.

• Show genuine interest and use positive body language.

How giving constructive feedback differs from criticism.

• Constructive feedback is vague, while criticism is detailed.

• Constructive feedback focuses on solutions, while criticism focuses on faults.

• Constructive feedback is always positive, while criticism is always negative.

• Constructive feedback avoids addressing issues, while criticism confronts them.

How might cultural differences impact communication?

• They have no effect since communication is universal.

• They can cause misunderstandings due to differing norms and values.

• They only affect people who do not speak the same language.

• They make communication easier by standardizing behavior.

What is the role of emotional intelligence in interpersonal skills?

• It ensures that all conversations remain logical and fact-based.

• It helps identify and manage your own emotions and understand others’

• It replaces the need for active listening and empathy.

• It eliminates emotional responses in stressful situations.

Imagine a conflict arises between you and a peer. What steps would you take to resolve it effectively?

• Avoid discussing the issue to prevent further tension.

• Raise your voice to assert dominance and prove your point.

• Listen to their perspective, remain calm, and seek a compromise.

• Ignore the conflict and hope it resolves itself over time.