W. 8 TA3 Workplace Emailing

What is the first step in writing a proper email to a client?

• Including a signature

• Choosing a relevant subject

• Adding an attachment

How should Susan greet a client in an email?

• Using their first name only

• Without any greeting

• With their title (e.g., Mr., Mrs., Dr.)

What is a recommended closing for an email to a client?

• "See ya,"

• "Thanks," or "Best,"

• "Regards," without a name

What should Susan do when responding to an important client email?

• Reply without copying anyone

• Hit "CC" and add the manager's email

• Call the client instead of emailing

Who should handle payment-related emails?

• Susan herself

• The Accounting department

• The client services team

What should Susan do if a client emails a request for new work?

• Forward it to the manager

• Ignore it

• Respond to the client herself

What type of language should Susan use in emails to clients?

• Friendly and informal

• Clear and direct

• Full of workplace jargon

Why should workplace jargon be avoided with clients?

• Clients might misunderstand specific terms

• It makes the email too long

• Jargon is unprofessional

What is the role of Susan in client communication?

• Handle all client-related business

• Correspond with the client

• Create invoices for the client

What does "CC" stand for in an email?

• Client Communication

• Carbon Copy

• Confirmed Contact