attend to visitor
3rd Grade
•25 Qs
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attend to visitor
Quiz
•
Education
•
3rd Grade
•
Hard
WAN NOR
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25 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
1.Apakah kelebihan email?
I. kos yang murah.
II. fail boleh dihantar serentak.
III. Kadar penghantaran yang cepat.
IV. penghantaran tidak dapat dibuat apabila tiada internet.
I dan II
II dan III
I , II dan III
I,II, III dan IV
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
2.Apakah jenis buku yang perlu ada apabila merekod @ menerima surat?
Buku nota.
Buku log.
Buku panduan.
Buku panduan.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
3.Bagaimanakah cara untuk membaca email yang dihantar?
login - trash - inbox mail.
login - check email - sent - draft.
login - inbox - klik pada subjek.
login - compose - clear all.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
4. Apakah teori asas perkhidmatan pelanggan?
Memastikan pelanggan sentiasa dalam keadaan baik.
Melayani pelanggan dengan memberikan khidmat kelas pertama.
Menyampaikan layanan kepada pelanggan kerana pelanggan sentiasa betul.
Menjaga keperluan pelanggan dengan menyediakan dan menyampaikan perkhidmatan yang berkualiti tinggi.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
5.Antara berikut, perhiasan yang manakah tidak boleh dipakai semasa proses menyambut tetamu?
Cincin
Gelang
Anting-anting
Rantai
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
6.Pilih jenis-jenis komunikasi dalam perhubungan pelanggan.
I. Komunikasi secara lisan
II. Komunikasi secara bertulis
III. Komunikasi secara personal
IV. Komunikasi secara elektronik
I, II & III
I, II & IV
II, III & IV
I, II, III & IV
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
7. Nyatakan tiga media cetak komunikasi secara lisan.
I. Laporan
II. Memo
III. Nota
IV. Surat
I, II & III
II, III & IV
III, I & II
IV, III & I
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