Road to becoming Dispute Champion

Road to becoming Dispute Champion

Professional Development

20 Qs

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Road to becoming Dispute Champion

Road to becoming Dispute Champion

Assessment

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Professional Development

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Created by

Sheryl Wong

Used 1+ times

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20 questions

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1.

FILL IN THE BLANK QUESTION

45 sec • 5 pts

Under AMEX dispute chapter, FF means....

2.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

We use TID to locate dispute case reference.

What is TID?

Training ID

Terminal ID

Transaction ID

3.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

Which of the following refers to dispute category in AMEX?

Review Request

Retrieval Request

Chargeback

Write-off

4.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

Which of the following ISO codes does not sit under Retrieval Request?

6003

6014

4515

6006

5.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

ISO 4516 applies when RR is not attended within RBD. True or false?

True

False

6.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

If you receive supporting document for RR case, you will need to do the following except....

Load Griffin to check

Upload document onto GDM via Griffin

Send acknowledgement email

Send completion email

7.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

Will merchant get chargeback from RR request? How?

Cincai upload attachment

Respond before RBD

Respond after RBD

Not aware of dispute notification

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