Road to becoming Dispute Champion
Authored by Sheryl Wong
Other
Professional Development
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20 questions
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1.
FILL IN THE BLANKS QUESTION
45 sec • 5 pts
Under AMEX dispute chapter, FF means (a)
2.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
We use TID to locate dispute case reference.
What is TID?
Training ID
Terminal ID
Transaction ID
3.
MULTIPLE SELECT QUESTION
45 sec • 5 pts
Which of the following refers to dispute category in AMEX?
Review Request
Retrieval Request
Chargeback
Write-off
4.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
Which of the following ISO codes does not sit under Retrieval Request?
6003
6014
4515
6006
5.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
ISO 4516 applies when RR is not attended within RBD. True or false?
True
False
6.
MULTIPLE SELECT QUESTION
45 sec • 5 pts
If you receive supporting document for RR case, you will need to do the following except....
Load Griffin to check
Upload document onto GDM via Griffin
Send acknowledgement email
Send completion email
7.
MULTIPLE SELECT QUESTION
45 sec • 5 pts
Will merchant get chargeback from RR request? How?
Cincai upload attachment
Respond before RBD
Respond after RBD
Not aware of dispute notification
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