Communication Quiz

_____ is the advantage an individual or an organization has due to its good reputation.

• Goodwill

• Etiquette

• Context

• Protocol

When someone laughs at a statement you make, it can mean that the person finds you entertaining or it can mean that the person does not believe you. To convey the real meaning, your statement needs to be taken _____.

• as an example of body language

• in context

• as informal communication

• as formal communication

The translation of a message into terms that the receiver can understand is _____.

• feedback

• encoding

• decoding

• rhetoric

The incorporation of written, verbal, visual, and digital communication to provide factual information that is usable in the workplace is _____.

• professional communication

• verbal communication

• informal communication

• digital communication

Using poor grammar or spelling in a message is an example of _____.

• a sending barrier

• a receiving barrier

• feedback

• encoding

Putting a message into the format that will be sent to the receiver is ______________ the message.

The six elements of the communication process are ______________, ______________, ______________, ______________, ______________, and ______________.

A(n) ______________ is anything that prevents clear, effective communication.

______________ is nonverbal messages sent through gestures, facial expressions, posture, and other body actions.

The ______________ is the person who reads, hears, or sees the message.