Communication

What does empathy mean?

Click on what communication is suitable to use with services users?

• Jargon

• Slang

• Verbal

• Non-verbal

Identify non-verbal communication

• Facial expressions

• Body posture

• Touch

• Head movements

If you are actively listening you are​ demonstrating by/with ​ (a)   ​ ​ ​ (b)   ​ (c)  

• True
• Eye contact
• Open body language
• Nodding
• Yawning
• Looking bored
• Frowning

What is the word that means to really understand what a person is going through? It is sometimes described as putting yourself in their shoes

Organise these options into formal and informal communication

Groups:

(a) Formal

,

(b) Informal

• Job interview

• Speaking with your employer

• Speaking with your friends

• Gaming with others online

• Speaking with family

• Speaking with your teacher

Drag the correct terms into the picture

a

b

c

d

e

f

Open body language

Dark room

Eye contact

Noise

Quiet light room

Sensory impairment