Performance Management for People Managers

What is performance management?

• Performance appraisal session between a manager and the co-workers to ensure that the strategic objectives of the organisation is achieved through performing a task or function.

• Communication between managers and their co-workers to ensure that the organisation's strategic objectives are achieved through performing a task or function.

• Process of ongoing, continuous communication between managers and their co-workers to ensure that the strategic objectives of the organisation is achieved through performing a task or function.

Why is performance management important?

[Tips: could be more than one]

• Higher co-worker retention

• Increased co-worker engagement

• Improved organisational performance

• Culture of open communication and trust

• Guaranteed incentive payout

What would happen if the opportunity to perform in the workplace is missing?

• Frustrated intention

• Passive ability

• Misguided action

What are the 4 components in the performance management cycle?

• Planning

• Monitoring

• Developing

• Rating and acknowledging

• All the above

"Creates momentum for change and solutions focused"

This statement describes ....

• Traditional feedback

• Feedforward

• Sandwiched feedback

• Back to back feeding

"The co-worker consistently meets expectations of the role. Both business and competence development goals are met. The co-worker's behaviour is a good example of IKEA values."

This performance rating description is referring to ...

• Below expectations

• Meets expectations

• Exceed expectations

• Always exceeds expectations

Which of the following are not the focus areas that need to be considered for a probationer?

• Performance history

• Job competence

• Adaptability

• Attitude

What could be the final outcome in the case of poor performance management for a probationer?

• Dismissal

• Suspension

• Non-confirmation

• Domestic Inquiry

What does "S" in SMART goals stand for?

• Standard

• Specific

• Strategic

• Simple

Which of these is an example of a SMART goal?

• Increase sales this FY25.

• Do better in customer service.

• At least 90% completion rate for the Complete Sleep learning package by the end of T2.

• Work harder than last year.