ICM Workflow A360Quiz

What does Intensive Care Management (ICM) focus on?

• Specialized care for critically ill patients

• Emergency room patients only

• Women's Health

An agent is calling a Member/patient to offer services from Arkos Health and receives the Members voicemail. How would you document the call in Arkos 360 salesforce?

• “Log Outreach Attempt” in the RFS

• Record the call as 'Service Offered' in the Outcome field.
• In the Salesforce Tabs Navigate to the drop-down arrow on the right side of screen and

  Select "New Task " to document a voicemail was left.

An campaign appointment has been scheduled with a Member ! What are steps to document the call and Leave detailed notes?

• Identify RFS scheduled in 

  Click hyperlink to open “Request for Service”  Intensive Care Management

  Within the RFS  

  Click “Log Outreach Attempt” 

• Send an email instead of logging the outreach attempt.
• Ignore the call and move on to the next task.

Describe the ICM SOC campaign goals and how can the program help the member(s)? Please explain in 2 or more complete sentences.

What is the first step to create a Request for Service in Arkos 360 Salesforce?

• Select the "Appts & RFS" tab

• Click "Create Request for Service"

• Add "Reason for Request"

• Verify the address for the appointment

What Service Type must be selected for an Intensive Care Management (ICM) Start of Care request?

• Routine Wellness Visit

• Intensive Care Management (ICM) Start of Care

• Emergency Visit

• Follow-up Appointment

Which Case Origin must be selected when creating the request?

• Provider Referral

• Health Plan

• Self-Referral

• Community Program

What information must be included in the "Reason for Request" field?

• Member’s email address

• Details about the appointment location

• Intensive Care Management (ICM) Start of Care

• Member's language preference

What should be entered in the "Notes for Provider" section?

• Appointment duration

• Member's medical history

• Campaign name and service details

• Guardian's contact information

Where can the Intensive Care Management (ICM) Start of Care RFS be located?

• Under the "Appts & RFS" tab in the "Requests for Service" section

• On the Field Service map

• In the GANTT view

• In the Notifications tab