Apa yang dimaksud dengan reservasi?
Pre materi reservasi kelas XI

Quiz
•
Specialty
•
11th Grade
•
Medium
Ayu N A
Used 2+ times
FREE Resource
20 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
1 min • 5 pts
Layanan pemesanan kamar
Layanan pindah kamar
Layanan keberangkatan kamar
Layanan pengantaran barang
2.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
Berikut yang bukan termasuk tugas & tanggung jawab reservation adalah...
Memproses perubahan pemesanan kamar.
Melakukan tindakan pencegahan untuk menghindari tamu no show.
Membereskan kamar untuk tamu berikutnya
Mengarsip data pemesanan kamar secara akurat.
3.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
Apa informasi yang paling penting diminta oleh resepsionis saat pelanggan melakukan reservasi hotel?
Nama tamu, jenis kamar, tanggal check-in dan check-out
Alamat rumah, pekerjaan, nomor kartu kredit
Tinggi badan, hobi, nomor telepon
Nama keluarga, nomor plat kendaraan, preferensi makanan
4.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
Apa yang harus dikatakan oleh resepsionis jika semua kamar hotel penuh?
"I’m sorry, we are fully booked for the requested dates."
"You can stay in the lobby until we have availability."
"Try to call back later; maybe someone will cancel."
"I’m not sure, please check our website."
5.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
Jika tamu meminta upgrade kamar, bagaimana cara Anda merespon sebagai resepsionis?
"We don’t offer any upgrades."
"Let me check if any upgrades are available for your dates."
"We only upgrade VIP guests."
6.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
Apa yang dimaksud dengan kebijakan non-refundable dalam reservasi hotel?
Pembayaran akan dikembalikan jika tamu membatalkan
Tamu dapat mengubah tanggal reservasi tanpa biaya
Pembayaran akan dipotong biaya layanan
Tamu tidak bisa mendapatkan uang kembali jika membatalkan
7.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
Apa keuntungan utama melakukan reservasi melalui online travel agent (OTA) bagi tamu?
Tarif yang lebih tinggi dibandingkan reservasi langsung
Fleksibilitas dalam pembayaran
Mendapatkan diskon khusus dan promosi
Proses reservasi yang lebih rumit
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