Chapter 16 Security HTMP Year 1

Security efforts for hotels are typically limited to crimes such as theft.

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Because of the events of September 11, 2001, security in the hospitality industry took on the stronger role of guarding against acts of violence and terrorism.

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Hotel security replaces law enforcement.

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• false
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Monitoring suspicious activities such as human trafficking is the sole responsibility of law enforcement

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• false
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It is important for hotel security staff to develop a good relationship with the local authorities.

• true
• false
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If an employee reports a death, what is the best action the security team should take?

• Investigate the cause

• Secure the area and leave everything untouched

• Evacuate the hotel

• Question other guests

In the event of a power outage, the security team should:

• Call local authorities

• Evacuate the building

• Determine if any guest have medical or special needs while the power is off

• None of the above

If a guest reports a loss of property, what must the security team do?

• Investigate the claim

• Assure the guest that the property is likely to be misplaced

• Contact local authorities immediately

• Ignore the report

What type of key opens all guestrooms even when they are in double-lock mode?

• Guest Room Key

• Master Key

• Emergency Key

• Management Key

What type of key is issued by front desk staff and should only be capable of opening a specific guestroom in single-lock mode only.

• Guest Room Key

• Master Key

• Emergency Key

• Management Key