Mastering Email Etiquette

What does the phrase 'what goes online, stays online' imply?

• Information shared online is always temporary and can be easily deleted.

• What is shared online is only visible to the person who posted it.

• Information shared online is often permanent and can be difficult to erase.

• Online information is never stored permanently and can be forgotten easily.

Why is it important to respond to emails when you are not angry?

• It is important to respond to emails when not angry to ensure clear communication and maintain professionalism.

• It's better to ignore emails when feeling calm.

• You should only reply when you are upset.

• Responding can lead to misunderstandings.

What should you include in an accurate subject line?

• Vague terms

• Clarity, relevance, and conciseness.

• Lengthy descriptions

• Irrelevant keywords

What is an appropriate greeting for a formal email?

• Dear [Title] [Last Name]

• Greetings!

• Hello there!

• To whom it may concern,

Why is it important to go straight to the point in the first line?

• It ensures clarity and engages the reader immediately.

• It provides background information that is essential first.

• It allows for a detailed introduction before the main point.

• It makes the text longer and more complex.

What should you do with attachments in your email?

• Ignore all attachments

• Verify, scan, save, and delete as necessary.

• Forward attachments to everyone in your contacts

• Open every attachment without checking

When should you enter the recipient's address in your email?

• Before composing your message and after sending it.

• After composing your message and before sending it.

• After receiving a reply from the recipient.

• While the email is being sent.

What steps should you take to proofread your email?

• Ignore grammar rules

• Send without checking because the recipient knows that you are good.

• Check spelling, verify recipient, review subject, confirm attachments, check tone, check dates .

• Use a casual tone throughout

What does CC stand for in email communication?

• Carbon Copy

• Confidential Copy

• Clear Copy

• Common Copy

When should you use BCC in an email?

• Use BCC to send emails only to one recipient.
• Use BCC to ensure all recipients can see each other's email addresses.
• You should use BCC when sending emails to multiple recipients to protect their privacy.