Subscription Management Quiz

What is the purpose of the 'Cancel' button in the Subscription info tab?

• To add a new plan

• To cancel the subscription

• To upgrade the subscription plan

• To change the plan

When is the 'Upgrade' button inactive?

• When the user is on an annual Premium plan - the highest plan

• When the user has no active subscription

• When the user has a canceled subscription

• When the user is on a monthly plan

What does the 'Change plan' button allow a user to do?

• Only upgrade the plan type

• Upgrade or downgrade the plan and create new subscriptions

• Cancel the subscription

• Only downgrade the plan type

What happens if an agent chooses 'without charge' when changing plans?

• The user will be charged immediately

• The current subscription will be canceled automatically

• The user will receive a scheduled renewal on the set date

• The user will receive "free" access to the selected plan with the former subscription still being active

What information does the Plan column in the Subscription info tab provide?

• Only the plan type the customer is currently using

• Only the expiration date of the subscription

• The plan type the customer is paying for and the plan package they are using

• The history of subscription changes

What is NOT the case the free access can be granted ?

• The customer wants free access to a different plan

• The customer is a registered-only user

• The customer has a scheduled renewal being declined

• The customer gets an error when trying to subscribe

• None of above mentioned

What option is available for the customer?

• Change the subscription expiration date

• Downgrade the subscription

• Upgrade the subscirption plan duration

• Upgrade subscription plan type

When the option to adjust duration of current access is not available?

• The customer has an active subscription

• Customer subscirption is canceled but not expired

• Customer had only free access provisioned before

How can a user upgrade their subscription plan type?

• By using the 'Change plan' button

• By using the 'Upgrade' button

• By contacting support

• By canceling their current subscription

What does the Subscription History tab show?

• The expiration date of the subscription

• The payment history of the customer

• The historical changes made to the customer's subscription

• The current status of the subscription