911 PST Mid-Term

Respect for different cultures, backgrounds, lifestyles and generational differences is part of Human ____________________.

• Diversity
• Decency

• Contrast
• Discrepancy

HIPAA does not prevent PSTs from relaying information to responding units; it does prevent PSTs from relaying information to curious callers.

• True

• False

A conscious effort that requires the listener to understand and interpret what is being heard by showing interest in what the speaker is saying and to ensure mutual understanding is __________________________.

When callers intentionally give false information in order to misdirect law enforcement resources where no emergency exists, often initiating a SWAT response is known as ____________________.

Information should be gathered using the ____________________________.

• 3 Ws – Where, Who, and What
• 5 Ws – Who, What, Where, When, and Why
• 4 Ws – Who, What, Where, and When
• 6 Ws – Where, What, Weapons, When, Who, and Why

Putting information in a logical order will assist in the timely dispatching of resources.

• True

• False

________________ is defined as the potential for responsibility of payment to an aggrieved party due to the violation of a civil law.

When obtaining pertinent information, the PST should explain delays.

• True

• False

A Non-verbal communication skill includes _______________________.

• Listening for background noise
• Rushing the caller
• Use open and close-ended questions
• Paraphrasing statements to ensure understanding

Good decision making skills include learning from past mistakes and knowing the possible consequences.

• True

• False