FOR COACHING

What are the restrictions of American Airline's basic economy for domestic flights?

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  Nonrefundable, change is not permitted, one carry-on bag and personal item included, no pre reserved seats, last boarding group.

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  Nonrefundable, changes permitted with 199USD penalty fee, with carry-on bag, no pre reserved seats, last boarding group

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  Nonrefundable, change is not permitted, carry-on bags are not included, no pre reserved seats, last boarding group.

Mr. Allison called to make changes on his return flight. Upon checking the PNR, you saw that his original OB flight was with UA 6633 leaving Oct 2 returning on Oct 7 with UA 8126. Due to schedule change, OB flight was moved to Oct 4 with the same flight details and ticket has been reissued. He is now requesting if he could make changes on the return flight changing the date to Oct 9. What will you do? Ticket status is wholly unused and OPEN.

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  Advise the cardmember of the Fare Rules then process auto exchange and do issue-today exchange.

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  Do manual exchange and manual pricing, add OSI UA UASKEDCHG.

How do you interpret the "must begin/commence" in Fare Rules ticket validity?

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  No travel date restriction as long as the flight is booked before the travel credit expires.

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  Outbound and return flight must be taken before the expiry of the travel credit.

• Outbound travel is restricted. Must take outbound flight before the expiry of the travel credit. Return is anytime.

Gold cardmember asked if she can book the SoHo Grand Hotel in New York and be able to take advantage of the complimentary breakfast, room upgrade, early check in, late check out, and 100usd experience credit. What will you advise the CM?

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  Confirm if the CM has a Platinum card as these benefits are applicable only to FHR

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  Confirm if the CM has a Platinum card as these benefits are applicable only to FHR

CM wanted to know if the cm can still get the credit if she books an FHR property in a regular rate. What will you advise the CM?

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  CM has to book the FHR rate and it has to be prepaid to get the 200USD rate.

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  Yes, CM can get the credit of 200USD but not the FHR benefits as long as she prepay the booking.