RAFFLES GRAND QUIZ MASTER 2024

What is Raffles brand positioning?

• A world of elegance and enchanted glamour

• An oasis for the well travelled with emotional luxury

• A place of endless possibilities

• The birthplace of stories and legends

Emotions flow through our body all the time, regulating our thoughts and actions

• True

• False

Empathy makes you weak

• True

• False

What must we do deliver our Raffles brand promise:

Arrive as a guest, leave as a friend and return as family

• We must use EQ and take care of the mechanics

• We must only focus on SOPs

• Focus on the process only

What do the Grand Pylon (carvings outside our building) signify?

• Marked the passage from one world to another

• Powers of healing, protection and magic

• The protective ancient Egyptian goddess of childbirth

• Ceremonial tablets in the First Dynastic period of Egypt

Choose the right sequence of the Raffles luxury scale (lowest to highest)

• Seamless service

  Anticipate desire

  Emotional connection

• Emotional connection

  Seamless service

  Anticipate desire

• Seamless service

  Anticipate needs

  Emotional connection

• Emotional connection

  Anticipate desire

  Seamless service

What is at the heart of our business strategy?

• Making profit

• Increasing our revenue

• Sustainability

• Diversity

Sometimes it's enough to just listen to the other person talk

• No! We should do something

• Yes, it's enough sometimes

A purpose describes its . . . . .

• how we generate profit for the company

• focus on profit and somehow contribute to community

• contribution to the

  common good besides

  generating profits

In the waste hierarchy, which one is the most favored option?

• Recycle

• Prevention

• Reduction

• Disposal