FSM4602 TQM

A comprehensive, organization-wide approach to quality that focuses on improving every aspect of the business, not just the product or service

• Big Q

• Little q

What does the principle of Jidoka primarily emphasize?

• Automation of machines to run continuously without human intervention.
  

• Stopping production immediately when a defect occurs to prevent defective products from moving forward.

• The use of advanced robotics to replace human workers in the production line.

• Focusing only on reducing production time and costs while ignoring quality control.

Which of the following is a key benefit of implementing Just-In-Time (JIT) in a production system?

• Increased storage space for raw materials.

• Reduction in the cost of storing large amounts of stocks.

• Higher production speed regardless of demand.

• Maximization of production quantity to meet future needs.

The total quality view is that at least 85% of quality problems are management’s fault.

• True

• False

What is the main goal of a customer-focused approach in quality management?

• To reduce product costs.

• To meet customer needs and increase satisfaction.

• To minimize customer feedback.

• To focus on quantity over quality.

What is the primary purpose of using a scientific approach in problem-solving?

• To implement solutions based on past practices without testing.

• To avoid the use of data and focus on personal experience.

• To systematically test hypotheses and gather data for informed decisions.

• To rely on intuition and assumptions.

Cause-and-effect diagram is also known as

• Problem solving diagram

• Pareto diagram

• Fish diagram

• Ishikawa diagram

What does a histogram primarily display?

• The relationship between two variables.

• The correlation between different datasets

• The average value of a dataset.

• The distribution of a single variable's data

This diagram is used to determine the correlation between two variables

• Scatter diagram

• Run-chart

• Control chart

• Check-sheet

What is the main purpose of stratification in quality control?

• To group data into categories to identify patterns and variations within subgroups

• To calculate the average of a dataset.

• To increase the sample size for more accurate results.

• To eliminate data outliers without investigation.