Kuesioner Kepuasan Pelanggan

What is your gender?

• Male

• Female

• Other

What is your age?

• < 18 years

• 18 - 25 years

• 26 - 35 years

• 36 - 45 years

• > 45 years

What is your location?

• City

• Village

• Other (please specify): ___________

How often do you use our products/services?

• Every day

• Several times a week

• Several times a month

• First time

How did you learn about our products/services?

• Social media ads

• Recommendation from friends/family

• Traditional media ads (TV, radio, newspaper)

• Other (please specify): ___________

How satisfied are you with the quality of our products/services?

• Very satisfied

• Satisfied

• Somewhat satisfied

• Dissatisfied

• Very dissatisfied

How easy is the ordering/purchasing process of our products/services?

• Very easy

• Easy

• Somewhat easy

• Difficult

• Very difficult

Do you feel our products/services meet your needs?

• Yes, completely

• Yes, mostly

• Somewhat

• Not really

• Not at all

How satisfied are you with the service provided by our staff?

• Very satisfied

• Satisfied

• Somewhat satisfied

• Dissatisfied

• Very dissatisfied

How do you rate the response speed to your questions or complaints?

• Very fast

• Fast

• Somewhat fast

• Slow

• Very slow