Active Listening Formative Check

Front

Which of the following is not a component of active listening?
paying attention,
summarizing,
withholding judgement,
giving advice

Back

giving advice

Front

Which of the following is NOT a component of active listening? Paraphrasing the speaker's message, Providing verbal and nonverbal feedback, Offering solutions to the speaker's problems, Maintaining eye contact with the speaker

Back

Offering solutions to the speaker's problems

Front

SOFTEN is a way to help a listener accomplish which component of active listening?

Back

pay attention

Front

When practicing active listening, it is important to:

Back

Use open-ended questions to encourage the speaker to share more.

Front

What does the "E" in the acronym SOFTEN stand for in active listening?

Back

eye contact

Front

Which of the following is a nonverbal cue that shows active listening?
- Interrupting the speaker with your own thoughts
- Folding your arms and crossing your legs
- Looking away from the speaker
- Nodding your head in agreement

Back

Nodding your head in agreement

Front

When applying the key skills of active listening, we use the acronym SOFTEN. What does the "S" stand for?

Back

smile

Front

Each of the following is a barrier to active listening EXCEPT: partial listening, lack of interest, speaker diffidence.

Back

withhold judgment

Front

Which of the following is a skill of active listening? Interrupting the speaker to share your own related experience, Giving advice to the speaker, Making judgements about the information the speaker shares

Back

Paraphrasing what the speaker has told you

Front

What are the six components of active listening?

Back

Pay Attention, Withhold Judgement, Reflect, Clarify, Summarize, Share