Active Listening Techniques Flashcard

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What is Active Listening?

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Active Listening is a communication technique that involves fully concentrating, understanding, responding, and remembering what is being said during a conversation.

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What is the purpose of Clarifying in active listening?

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Clarifying involves asking specific questions to ensure understanding of the speaker's message.

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What are word signals in a lecture?

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Word signals are phrases used to guide listeners through the content, such as 'The first point is...' to emphasize the importance of the points.

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What does Restating or Paraphrasing mean in active listening?

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Restating or paraphrasing means to repeat what the speaker has said in your own words to verify understanding.

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What is Summarizing in the context of a conversation?

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Summarizing is the technique used to review progress in a conversation by touching on the main ideas or conclusions.

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What does Acknowledging involve in active listening?

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Acknowledging involves letting the speaker know you understand and appreciate their point of view.

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Why is it important to use Clarifying questions?

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Clarifying questions help to eliminate misunderstandings and ensure that the listener accurately interprets the speaker's message.

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How can word signals enhance a lecture?

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Word signals can enhance a lecture by providing structure and helping listeners follow the speaker's main points.

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What is the difference between Summarizing and Restating?

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Summarizing involves condensing the main ideas of a conversation, while Restating involves repeating specific points to confirm understanding.

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What role does Empathy play in Active Listening?

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Empathy allows the listener to connect with the speaker's feelings and perspectives, fostering a deeper understanding.