13/12_chap13

The project has been going well, except for the number of changes being made. The product of the project is being installed into seven different departments within the company and will greatly improve departmental performance when operational. The team has selected the appropriate processes for use on the project. The project manager is a technical expert and has been trained in communications and managing people. Which of the following is the most likely cause of the project changes?

• The project manager was not trained in understanding the company environment.

• The project should have more management oversight since it will result in such great benefits to the company.

• The project should have used more of the project management processes.

• Some stakeholders were not identified.

You have been tentatively assigned to a project that has not yet received final approval. Several stakeholders who will likely be involved or impacted by the project have already been identified. Stakeholders can be identified during which project management process groups?

• Initiating, planning, executing, and monitoring and controlling

• Initiating and planning

• Planning and monitoring and controlling

• Monitoring and controlling and closing

Which of the following statements best describes how stakeholders are involved on a project?

• They help to determine the project schedule, deliverables, and requirements.

• They help to determine the project constraints and product deliverables.

• They help to determine the resource needs and resource constraints on the project.

• They approve the project charter, help provide assumptions, and create the management plans.

You know that some groups within your organization are going to provide input to requirements that may impact your ability to develop a realistic schedule. Managing stakeholder expectations is always important, but achieving stakeholder satisfaction will be more critical with some groups than with others. All the following are parts of the team's stakeholder management effort except:

• Determining stakeholders' needs

• Identifying stakeholders

• Giving stakeholders added value

• Managing stakeholders' expectations

You are working on a project that requires the use of a stakeholder engagement assessment matrix. This tool can be used to identify:

• Additional stakeholders

• Variances from anticipated stakeholder involvement

• Key relationships between stakeholders

• Skill levels of stakeholders

You are managing a project to develop an organization's new website. The site will be highly complex and interactive, and neither your project team nor the client has much experience with this type of website development. The timeline is extremely aggressive. Any delay will be costly for both your firm and the client. You and the project sponsor have achieved agreement and sign-off on both the project charter and the project management plan. Client personnel have been kept fully informed of the project's progress through status reports and regular meetings. The project is on schedule and within budget, and a final perfunctory review has been scheduled. Suddenly you hear that the entire effort may be canceled because the product being developed is totally unacceptable. What is the most likely cause of this situation?

• A key stakeholder was not adequately engaged in the project.

• The project charter and project management plan were not thoroughly explained to or adequately reviewed by the client.

• Communications arrangements were inadequate and did not provide the required information to interested parties.

• The project sponsor failed to provide adequate support for the project.

In managing a change-driven project, which aspect of stakeholder management is most important?

• Making sure the team members are fully occupied at all times

• Planning the team members' interactions with other stakeholders

• Leaving the team alone to solve their own problems

• Ensuring a shared understanding of the project goals

A primary goal of your project is to decrease the amount of time it takes for service technicians to help customers resolve issues via an online chat function. The current process includes correctly verifying client authentication information, assessing the problem, and then solving it. The team thinks a technical fix is needed to improve the chat functionality to support the goal of decreasing the time required to resolve customer problems. The customer service representatives think the process is at fault. A few team members have also expressed concern that the customer service representatives are interfering with their work by trying to take on a larger role than is appropriate for the project. The tension among stakeholders is escalating, and leadership is concerned. There has been discussion about who should assign roles for the project. The role of each stakeholder is determined by:

• The stakeholder and the sponsor

• The project manager and the sponsor

• The team and the project manager

• The project manager and the stakeholder

You are managing a project to update an existing payroll application. You have identified and analyzed your stakeholders and taken measures to ensure positive stakeholder engagement and to ensure that requirements will meet project objectives. The stakeholder register has been an important part of much of this effort. What is a stakeholder register?

• A process of systematically gathering and analyzing quantitative and qualitative information to determine whose interests must be taken into account throughout the project

• A project document containing assessment and classification information regarding identified stakeholders

• An approach to increase the support and minimize negative impacts of stakeholders

• A table that links requirements to project objectives

The team is working on the development of a new product that is designed to appeal to individuals of all ages throughout the world. Because of the diversity of the stakeholder base, the team has decided to group stakeholders by category in order to plan effective stakeholder engagement strategies. Which of the following tools will be most beneficial in this effort?

• Resource breakdown structure, prioritization, multicriteria decision analysis

• Salience model, traceability matrix, prioritization

• Power/interest grid, stakeholder cube, salience model

• Benefits management plan, focus group, power/interest grid