13/12_chap10

A team member has been late to several recent team meetings, and the last two deliverables he submitted were not acceptable. The project manager decides he can no longer wait for things to improve and must address the issue with the team member. What is the best form of communication for addressing this problem?

• Formal written communication

• Formal verbal communication

• Informal written communication

• Informal verbal communication

Communications are often enhanced when the sender _______ the receiver.

• Speaks up to

• Uses gestures when speaking to

• Speaks slowly to

• Shows concern for the perspective of

The new project manager has a team including several individuals for whom English is not their first language. He frequently uses technical jargon from his former company, which is unfamiliar to these team members, when discussing work activities with his team members. The most likely result of communication blockers is that:

• The project is delayed.

• The trust level is enhanced.

• Conflict occurs.

• Senior management is displeased.

Formal written correspondence with the customer is required when:

• Defects are detected.

• The customer requests additional work not covered under contract.

• The project has a schedule slippage that includes changes to the critical path.

• The project has cost overruns.

What is the most important factor in choosing how to communicate project progress to business stakeholders?

• Whether the approach is predictive, change-driven, or hybrid

• How much information the stakeholders expect you to provide

• What reporting methods the team has used before and is familiar with

• How much time you are able to allocate to the reporting task

A large, one-year telecommunications project is about halfway done when you take the place of the previous project manager. The project involves three different sellers and a project team of 30 people. You would like to see the project's communications requirements and what technology is being used to aid in project communications. Where will you find this information?

• The stakeholder management plan

• The information distribution plan

• The bar chart

• The communications management plan

Changes to some project deliverables have been documented in the project management plan. These changes, along with other project information, have been distributed according to the communications management plan. One stakeholder expressed surprise to the project manager upon hearing of a documented change to a project deliverable. All stakeholders received the communication providing notification of the change. What should the project manager do?

• Determine why the stakeholder did not receive the information, and let him know when it was published.

• Ask the functional manager why the stakeholder did not understand his responsibility.

• Review the communications management plan, and make revisions if necessary.

• Address the situation in the next steering committee meeting, so others do not miss published changes.

Communication is key to the success of a project. As the project manager, you had three stakeholders with whom you needed to communicate. Therefore, you had six channels of communication. A new stakeholder has been added with whom you also need to communicate. How many communication channels do you have now?

• 7

• 10

• 12

• 16

Two people are arguing about what needs to be done to complete a work package. In addition to the words being spoken, if the project manager wants to know what is going on, she should pay most attention to:

• What is being said and when

• What is being said, who is saying it, and the time of day

• Physical mannerisms and when during the schedule this discussion is taking place

• The pitch and tone of their voices, along with their gestures

What's the best way for your agile team to share their progress with other project stakeholders?

• Information radiators

• Memos

• Stand-up meetings

• Retrospectives